Frequently Asked Questions
Expert guidance on fine jewelry, luxury watches, and your shopping experience.
What is your return and exchange policy?
We offer a 30-day return policy for a full refund or exchange on most items, provided they are in original, unworn condition with all packaging and certificates. Custom-made or altered pieces are final sale.
Do you provide appraisals for insurance purposes?
Yes, every high-value purchase from Long's Jewelers includes a complimentary retail replacement appraisal conducted by our certified gemologists to help you secure insurance coverage.
How do I determine my correct ring size?
We recommend visiting one of our New England showrooms for a professional fitting. Alternatively, you can download our printable size guide or request a physical ring sizer be mailed to your home.
Are your diamonds ethically sourced?
Absolutely. Long's Jewelers strictly adheres to the Kimberley Process and only works with suppliers who guarantee that their diamonds are conflict-free and ethically mined.
Do you offer jewelry and watch repair services?
Yes, we have a full-service repair department staffed by master jewelers and Swiss-trained watchmakers who specialize in everything from simple prong tightening to complex movement overhauls.
What shipping methods are available for high-value items?
We provide complimentary, fully insured overnight or two-day shipping on all domestic orders. For security, an adult signature is required upon delivery for all high-value packages.